A call from a building entrance will appear immediately on the wall pad, but there may be a slight delay before it appears in the ONE! App. Please ensure your phone has an active internet connection and that notifications are enabled for the app.
When receiving a call from the enterphone, you can choose to answer or decline the call using either the ONE! App or the wallpad. After answering the call, a green “Open Door” icon will appear. Press this icon to unlock the door for your visitor. If you use the ONE! App to open the [...]
If there are multiple people who have downloaded and paired the ONE! App, then they will all receive the call. Whoever answers the call first will be able to speak with the visitor and open the door for them.
For security purposes, the wall pad password is required when granting visitor access through the ONE! App. By default, the wall pad password is set to 1234, but it can be changed at any time from the wall pad: Main Menu ➜ Apps ➜ Settings ➜ User Configuration ➜ Password Please note: This password/PIN [...]
Yes, select communities can open certain public access doors around the building. This can be found in the ONE! App under Community called Access Control.
Yes, it is recommended to leave the thermostat on Auto for both comfort and energy efficiency. When you are on vacation, we recommend adjusting the in-suite temperature as follows: Winter: Set the temperature 5–7°C lower than your normal setting Summer: Set the temperature 5–7°C higher than your normal setting If your main goal is [...]
This error indicates that the wallpad has detected an issue with your HVAC system. A qualified HVAC technician will need to inspect and service the unit as soon as possible. For assistance in arranging service, please contact your Property Manager or Building Management.
If you have a separate Salus thermostat installed in your suite, you may need to re-pair it. Please see video below. If you only use the wall pad as your thermostat, this may indicate a communication issue between your HVAC system and the wall pad. Please follow the troubleshooting steps in the video below. [...]
If you have a separate Salus thermostat installed in your suite, you may need to re-pair it. Please see video below. If you only use the wall pad as your thermostat, this may indicate a communication issue between your HVAC system and the wall pad. Please follow the troubleshooting steps in the video below. [...]
The ON/OFF switch is located on the bottom right side of the wall pad. Please always ensure your wall pad is ON so that no service is disrupted.
