How do I change my password for my wall pad?
Rovina Sigamoney2026-06-19T10:52:24-04:00Please watch the tutorial video below to learn how to change your wall pad password. Watch Password Tutorial
The alarm is going off on my wall pad, and it is asking for a code. What is this code?
Rovina Sigamoney2026-06-19T10:49:42-04:00The code being requested is your wallpad password. By default, it is set to 1234. If this code does not work, it may have been changed previously. If needed, you can dismiss the alarm screen by restarting your wallpad using the power switch located at the bottom. After the wallpad reboots, you can update [...]
What kind of devices can the wall pad control?
Rovina Sigamoney2026-06-19T11:07:29-04:00Your wall pad is compatible with most Zigbee protocol devices. It is recommended that you check with your property management team or with SmartONE Support (support@smart-one.ca) prior to purchasing.
Can the wall pad communicate with Alexa, Google Home, or other smart home devices?
Rovina Sigamoney2026-06-19T10:47:33-04:00We currently do not connect to any smart home devices but have a plan to integrate in the future.
My wall pad is limiting my temperature controls, why is that?
Rovina Sigamoney2026-06-19T10:45:28-04:00Temperature limits are set by property management and cannot be changed.
Why am I not receiving notifications for calls or packages in my ONE! App?
Rovina Sigamoney2026-06-19T10:46:37-04:00Please ensure that notifications are enabled in the ONE! App. To manage your notification preferences, navigate to: Settings ➜ Notifications We recommend enabling all notification options to ensure you receive important updates, alerts, and calls from your community.
How can I register for parking?
Rovina Sigamoney2026-06-19T10:46:32-04:00To register your personal vehicle, please contact your Property Manager and provide your licence plate information for registration. To register a visitor's vehicle, use the Visitor Parking feature in the ONE! App. SmartONE has partnered with Locomobi to provide visitor parking management directly through the app, making it easy to register and manage guest [...]
Can SmartONE open my door for me?
Rovina Sigamoney2026-06-19T10:46:26-04:00SmartONE does not have the ability to remotely unlock public community doors or suite doors. If you are having trouble accessing a public community door, you can try one of the following methods: Use the Access Control* feature in the ONE! App. Use your fob. Call your own suite from the enterphone and answer [...]
Some functions on my ONE! App stopped working, what do I do?
Rovina Sigamoney2026-06-19T10:46:22-04:00If you encounter any issues with the ONE! App, we recommend first restarting your smartphone. If the issue persists, try unlinking and then re-linking the app to your wall pad: Open the ONE! App. Navigate to Settings ➜ Connected Hubs ➜ Disconnect from wall pad. Follow the prompts to disconnect. Once disconnected, pair the [...]
Can I share my ONE! App credentials so that other people have the same access that I do?
Rovina Sigamoney2026-06-19T10:46:15-04:00While you can share ONE! App accounts, everyone is recommended to create their own account as more than one person can sync with one wall pad.