At this time, you can only be linked to one suite at a time. To connect to a different suite, you must first unlink your current suite in the ONE! App: Open the ONE! App. Navigate to Settings > Unlink. Follow the prompts to unlink your current suite. Once unlinked, complete the setup process [...]
Please refer to our tutorial video on changing your door lock PIN code below. Watch PIN Code Tutorial
We recommend using high-quality alkaline batteries such as Duracell, Energizer, or HDX. Please do not use low-quality alkaline batteries or carbon-zinc batteries. For more information, please watch the battery maintenance video below. Watch Maintenance Tutorial
If a number is flashing on your door lock, it indicates an error code. Error Code Guide:A flashing red battery icon means it is time to replace the batteries. When this appears, remove all old batteries and replace them with 8 new, high-quality AA alkaline batteries. We recommend Energizer, Duracell, or HDX. If your [...]
Yes, you can find this in the ONE! App under My Home, labeled Suite. Press the Unlock button to unlock your suite door. It may take up to 5 seconds for the door to unlock. After unlocking, if the door is not opened within 10 seconds, the DDL will automatically lock again. Please note: [...]
This means the registration lock feature is enabled on your DDL. To disable it: Step outside your suite and lock the door. Enter your PIN code (do not press * at the end). Press # once. Press # again. Press the number 8. This will restore your ability to program PINs, fobs, and fingerprints. [...]
To register a fingerprint: Open the door and remove the battery cover to access the Registration button. Press the Registration button, then press 4 on the keypad. When prompted, place your finger on the sensor 4 times in a row. After the fourth scan, that fingerprint is saved. You can repeat the process to [...]
Please follow the steps below: Open your door and remove the battery cover to access the Registration button. Press the Registration button. You will hear a tone and the keypad will illuminate. Press the number 7. Press and hold the [#] button for 5 seconds to delete all registered smart fobs. Any fobs previously [...]
Please follow the steps in the video below to learn how to register your FOB. Watch Registration Tutorial
You may need to re-pair your DDL to your wall pad. Please follow the steps in the video below. Watch Pairing Tutorial
