• When someone calls from the enterphone, I sometimes do not see the person on my phone or there is a long delay before I see the person.

• My visitor called me from the enterphone. How do I let them in the building now?

• There are multiple people living in my suite. Who gets the call when someone rings our unit?

• When a visitor calls me from the enterphone and I try to answer from the ONE! App, it asks me for a PIN. What is this PIN?

• Can I open my front lobby door without using the enterphone?

• Is it recommended to keep the thermostat on auto? Should I change it if I am going on vacation or away for extended periods?

• There is an error that says “Moderate / Severe HVAC Error! Please contact your Property Manager”. What does this mean and what should I do?

• The thermostat option is greyed out on my wall pad. Why is that?

• Why is the Thermostat not showing up on my wall pad?

• How do I reboot my wall pad?