Visitors are added by the resident through the ONE! App. After the visitor’s information is added, the visitor will get a text message similar to this:
I know it’s recommended to keep my unit fan on auto, but should it be adjusted to low or off while on vacation or away for extended periods?jonbutler2022-09-27T00:16:02-04:00
It’s always recommended to leave the thermostat on auto. While on vacation, it’s best to keep the in-suite temperature between 5-7 degrees below normal in the winter seasons, and 5-7 degrees higher than normal in the summer seasons. Your primary concern would be to save on energy costs while being away from home for long [...]
I have the following showing on my wall pad: 1. Thermostat isn’t showing on my wall pad. 2. Thermostat is grayed out on my wall pad. 3. Error message on my wall pad: Moderate How do I fix this?jonbutler2022-09-27T00:15:36-04:00
Step 1: Ensure the Fan Coil Unit (FCU) is turned on. If you have more than one FCU, check them all. Step 2: Ensure that in the fuse panel, the FCU breaker(s) are turned on Step 3: On the wall pad: Click on Apps Click on Settings Click on User Configuration Click on Refresh Devices [...]
Manufacturer: Leviton Model Number: DL15S-1BZ Description: Control your light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DL6HD-1BZ Description: Control your dimmable light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DG15S-1BW Description: [...]
Currently no, but the SmartONE team is working to provide this feature in the near future. Not only will you be able to trigger scenes at a certain hour, but it will also be possible to use sunset and sunrise as a trigger.
Our wall pad and ONE! app is compatible with most Zigbee protocol devices. It’s recommended that you check with your property management team or with SmartONE Support ([email protected]) prior to purchasing.
We currently don’t connect to any smart home devices but planning to integrate Alexa with our SmartONE wall pad in the near future.
Temperature limits are set by the property management in each community.
Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.jonbutler2022-09-27T00:09:51-04:00
Restart your wall pad. The power switch is located at the bottom right of your wall pad. Turn off your wall pad and leave it off for approximately 5 seconds before turning it back on.
When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.jonbutler2022-09-27T00:09:14-04:00
A call initiated from the lobby is immediately displayed on the wall pad but there is a slight delay in receiving that lobby call on your ONE! app. We’re working on an enhancement to reduce that delay.