If no one is in the unit and no one answers the wall pad, both our phones will ring via the ONE! app. How do we open the door for the person in the lobby?

2022-09-27T00:07:54-04:00

When your smartphone rings, you’ll have the option to answer the call or hang up. If you choose to answer, then you will see the person calling from the lobby and you can communicate with them. A button to open the door will appear on your smartphone while you speak to your guest. [...]

If no one is in the unit and no one answers the wall pad, both our phones will ring via the ONE! app. How do we open the door for the person in the lobby?2022-09-27T00:07:54-04:00

When we are in the unit and someone calls from the lobby, we usually use the wall pad to answer and open the lobby door. Both of our phones also ring and continue to ring after we have answered the wall pad and have opened the door.

2022-09-27T00:05:57-04:00

We’re working on an enhancement to our ONE! app for next year that will stop ringing on all paired phones once the wall pad or one of the paired phones answers the call.

When we are in the unit and someone calls from the lobby, we usually use the wall pad to answer and open the lobby door. Both of our phones also ring and continue to ring after we have answered the wall pad and have opened the door.2022-09-27T00:05:57-04:00

When I call a suite from the lobby phone, the resident’s phone will ring via the ONE! app. If they try to open the door for me via their phone app, they are sometimes asked for a PIN #. What is the PIN?

2022-09-27T00:04:53-04:00

For security purposes, the wall pad password is sometimes required to be entered on your phone to use certain functions - opening the door is one of them.

When I call a suite from the lobby phone, the resident’s phone will ring via the ONE! app. If they try to open the door for me via their phone app, they are sometimes asked for a PIN #. What is the PIN?2022-09-27T00:04:53-04:00

Can I open my lobby door remotely?

2022-09-27T00:04:08-04:00

Some communities will have this feature available. The functionality to open the entrance door to the building with your smartphone will be available on your ONE! app. That button is located under Community and is called Access Control.

Can I open my lobby door remotely?2022-09-27T00:04:08-04:00

When I press the registration button to program my PIN/fob/fingerprint, the whole front panel lights up instead of just 1,2,4,7. How do I program my PIN/fob/fingerprint?

2022-09-27T00:03:06-04:00

Step outside of your suite and lock your door by swiping down on the keypad: Enter your PIN code (do not press * at the end) Press # (instead of *) once Press # (instead of *) once more Press 8 This will restore your ability to program PIN/fob/fingerprint.

When I press the registration button to program my PIN/fob/fingerprint, the whole front panel lights up instead of just 1,2,4,7. How do I program my PIN/fob/fingerprint?2022-09-27T00:03:06-04:00

Can I open my suite door remotely?

2022-09-27T00:02:05-04:00

Some communities will have this feature available. The button is in your ONE! app under My Home and is labeled Suite. If you have connectivity to our server through Wi-Fi or the wireless network, then you can click on the Suite button to open your door. It takes ~5 seconds before the door unlocks. The [...]

Can I open my suite door remotely?2022-09-27T00:02:05-04:00

Can I open my suite door by simply waving my phone in front of the door?

2022-09-27T00:01:24-04:00

You can open the door with a PIN code, a fob, or through the ONE! app (as long as the ONE! app is paired with your wall pad). You cannot open your door by waving your phone in front of the door lock. That functionality is not available at your community.

Can I open my suite door by simply waving my phone in front of the door?2022-09-27T00:01:24-04:00

What are the error codes displayed on my DDL panel?

2022-09-27T00:00:36-04:00

Below are the numbered error codes that will flicker on your door lock keypad with their corresponding issue: If there were 5 or more incorrect PIN codes or fob attempts, the smart lock alarm will sound and be disabled for 1 minute. PIN number/smart fob registration failed. Maximum quantity of PIN codes has been stored. [...]

What are the error codes displayed on my DDL panel?2022-09-27T00:00:36-04:00

I lost my fob – how can I delete it from my DDL?

2022-09-26T23:58:56-04:00

Open your door and remove the battery cover to access the registration button; this is located just below the batteries. Push the registration button until you hear a beep. The keypad will illuminate. Push the number 7 to delete all smart fobs Press and hold # button for 5 seconds to delete all registered smart [...]

I lost my fob – how can I delete it from my DDL?2022-09-26T23:58:56-04:00
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