Is it recommended to keep the thermostat on auto? Should I change it if I am going on vacation or away for extended periods?

2026-06-19T11:51:17-04:00

Yes, it is recommended to leave the thermostat on Auto for both comfort and energy efficiency. When you are on vacation, we recommend adjusting the in-suite temperature as follows: Winter: Set the temperature 5–7°C lower than your normal setting Summer: Set the temperature 5–7°C higher than your normal setting If your main goal is [...]

Is it recommended to keep the thermostat on auto? Should I change it if I am going on vacation or away for extended periods?2026-06-19T11:51:17-04:00

There is an error that says “Moderate / Severe HVAC Error! Please contact your Property Manager”. What does this mean and what should I do?

2026-06-19T11:49:32-04:00

This error indicates that the wallpad has detected an issue with your HVAC system. A qualified HVAC technician will need to inspect and service the unit as soon as possible. For assistance in arranging service, please contact your Property Manager or Building Management.

There is an error that says “Moderate / Severe HVAC Error! Please contact your Property Manager”. What does this mean and what should I do?2026-06-19T11:49:32-04:00

The thermostat option is greyed out on my wall pad. Why is that?

2026-06-19T11:47:31-04:00

If you have a separate Salus thermostat installed in your suite, you may need to re-pair it. Please see video below. If you only use the wall pad as your thermostat, this may indicate a communication issue between your HVAC system and the wall pad. Please follow the troubleshooting steps in the video below. [...]

The thermostat option is greyed out on my wall pad. Why is that?2026-06-19T11:47:31-04:00

Why is the Thermostat not showing up on my wall pad?

2026-06-19T11:45:57-04:00

If you have a separate Salus thermostat installed in your suite, you may need to re-pair it. Please see video below. If you only use the wall pad as your thermostat, this may indicate a communication issue between your HVAC system and the wall pad. Please follow the troubleshooting steps in the video below. [...]

Why is the Thermostat not showing up on my wall pad?2026-06-19T11:45:57-04:00
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