Get started with SmartONE

WELCOME

WELCOME

Welcome to your new community!
Let us help you make the most out of your smart living experience.

We’d like to ensure you have the right
resources to get started.

Welcome to your new community!
Let us help you make the most out of your smart living experience.

We’d like to ensure you have the right resources to get started.

Download App

Let’s start by downloading the ONE! app for your smartphone. Please visit your respective store and search “SmartONE Solutions” or click on the
 following buttons to be redirected.

Download App

Let’s start by downloading the ONE! app for your smartphone. Please visit your respective store and search “SmartONE Solutions” or click on the 
following buttons to be redirected.

Register Your App

Once downloaded onto your smartphone, run the ONE! app and follow the on-screen prompts.

1

Open the ONE! app

  1. Create a user account by filling in the required information
  2. You’ll receive an email from ‘SmartONE Solutions’ with a 6-digit security code
  3. Enter in the security code field
  4. Follow the prompts to set up your password
  5. Once directed to the login screen, please login using the email address and password you just created

2

Authenticate your account with your suite using your wall pad home screen

  1. Click Apps > User Account
  2. You’ll now see a QR code on the left side of your wall pad screen
  3. With the ONE! app opened on your smartphone, click the green ONE icon to connect
  4. This will activate the camera on your smartphone to scan the QR code on your wall pad
  5. Scan the QR code on your wall pad screen with your smartphone camera

3

You’re now connected to your suite!

Register Your App

Once downloaded onto your smartphone, run the ONE! app and follow the on-screen prompts.

1

Open the ONE! app

  1. Create a user account by filling in the required information
  2. You’ll receive an email from ‘SmartONE Solutions’ with a 6-digit security code
  3. Enter in the security code field
  4. Follow the prompts to set up your password
  5. Once directed to the login screen, please login using the email address and password you just created

2

Authenticate your account with your suite using your wall pad home screen

  1. Click Apps > User Account
  2. You’ll now see a QR code on the left side of your wall pad screen
  3. With the ONE! app opened on your smartphone, click the green ONE icon to connect
  4. This will activate the camera on your smartphone to scan the QR code on your wall pad
  5. Scan the QR code on your wall pad screen with your smartphone camera

3

You’re now connected to your suite!

ADDITIONAL RESOURCES

For more in-depth

registration instructions:

Download our step-by-step guide

GETTING STARTED GUIDE

Watch our video tutorial

For more in-depth registration instructions:

  • Download our step-by-step guide
GETTING STARTED GUIDE
  • Watch our video tutorial

USER MANUAL

Get user manual

Download the full SmartONE user manual to help you make the most of your smart living experience.

USER MANUAL

Get user manual

Download the full SmartONE user manual to help you make the most of your smart living experience.

USER MANUAL

Support Inbox

Question about an issue? Email support is available

GET HELP

We’re here to help

For additional help with your in-suite experience:

1-844-9SMART1

(1-844-976-2781)

GET IN TOUCH

Support Inbox

Question about an issue? Email support is available

GET HELP

We’re here to help

For additional help with your in-suite experience:

1-844-9SMART1

(1-844-976-2781)