Please ensure that notifications are enabled in the ONE! App. To manage your notification preferences, navigate to: Settings ➜ Notifications We recommend enabling all notification options to ensure you receive important updates, alerts, and calls from your community.

To register your personal vehicle, please contact your Property Manager and provide your licence plate information for registration. To register a visitor's vehicle, use the Visitor Parking feature in the ONE! App. SmartONE has partnered with Locomobi to provide visitor parking management directly through the app, making it easy to register and manage guest [...]

SmartONE does not have the ability to remotely unlock public community doors or suite doors. If you are having trouble accessing a public community door, you can try one of the following methods: Use the Access Control* feature in the ONE! App. Use your fob. Call your own suite from the enterphone and answer [...]

If you encounter any issues with the ONE! App, we recommend first restarting your smartphone. If the issue persists, try unlinking and then re-linking the app to your wall pad: Open the ONE! App. Navigate to Settings ➜ Connected Hubs ➜ Disconnect from wall pad. Follow the prompts to disconnect. Once disconnected, pair the [...]

While you can share ONE! App accounts, everyone is recommended to create their own account as more than one person can sync with one wall pad.

At this time, you can only be linked to one suite at a time. To connect to a different suite, you must first unlink your current suite in the ONE! App: Open the ONE! App. Navigate to Settings > Unlink. Follow the prompts to unlink your current suite. Once unlinked, complete the setup process [...]