How do I change my PIN code on my Digital Door Lock?
Rovina Sigamoney2026-06-16T14:53:10-04:00Please refer to our tutorial video on changing your door lock PIN code below. Watch PIN Code Tutorial
What kind batteries are required for my lock?
Rovina Sigamoney2026-06-16T14:51:11-04:00We recommend using high-quality alkaline batteries such as Duracell, Energizer, or HDX. Please do not use low-quality alkaline batteries or carbon-zinc batteries. For more information, please watch the battery maintenance video below. Watch Maintenance Tutorial
What do the error codes displayed on my door lock panel mean?
Rovina Sigamoney2026-06-16T14:48:05-04:00If a number is flashing on your door lock, it indicates an error code. Error Code Guide:A flashing red battery icon means it is time to replace the batteries. When this appears, remove all old batteries and replace them with 8 new, high-quality AA alkaline batteries. We recommend Energizer, Duracell, or HDX. If your [...]
Can I open my suite door remotely?
Rovina Sigamoney2026-06-16T14:46:07-04:00Yes, you can find this in the ONE! App under My Home, labeled Suite. Press the Unlock button to unlock your suite door. It may take up to 5 seconds for the door to unlock. After unlocking, if the door is not opened within 10 seconds, the DDL will automatically lock again. Please note: [...]
I press the registration button to program pin/fob/fingerprint but my whole front panel lights up instead of just 1, 2 ,4 ,7. What do I do?
Rovina Sigamoney2026-06-16T14:45:00-04:00This means the registration lock feature is enabled on your DDL. To disable it: Step outside your suite and lock the door. Enter your PIN code (do not press * at the end). Press # once. Press # again. Press the number 8. This will restore your ability to program PINs, fobs, and fingerprints. [...]
I have a *biometric door lock. How do I register my fingerprint?
Rovina Sigamoney2026-06-16T14:43:39-04:00To register a fingerprint: Open the door and remove the battery cover to access the Registration button. Press the Registration button, then press 4 on the keypad. When prompted, place your finger on the sensor 4 times in a row. After the fourth scan, that fingerprint is saved. You can repeat the process to [...]
My FOB was lost / stolen. How do I prevent someone from using it to get in my unit?
Rovina Sigamoney2026-06-16T14:40:00-04:00Please follow the steps below: Open your door and remove the battery cover to access the Registration button. Press the Registration button. You will hear a tone and the keypad will illuminate. Press the number 7. Press and hold the [#] button for 5 seconds to delete all registered smart fobs. Any fobs previously [...]
How do I register my FOB with my DDL?
Rovina Sigamoney2026-06-16T14:36:44-04:00Please follow the steps in the video below to learn how to register your FOB. Watch Registration Tutorial
I can’t unlock my Digital Door Lock through the ONE! App. What do I do?
Rovina Sigamoney2026-06-16T14:31:30-04:00You may need to re-pair your DDL to your wall pad. Please follow the steps in the video below. Watch Pairing Tutorial