It’s always recommended to leave the thermostat on auto. While on vacation, it’s best to keep the in-suite temperature between 5-7 degrees below normal in the winter seasons, and 5-7 degrees higher than normal in the summer seasons. Your primary concern would be to save on energy costs while being away from home for long periods of time and this is the best way to do so. It’s important to not shut off the thermostat completely during vacations for the sake of your appliances, walls, pipes, plants, etc.
Using your ONE! app, you can change the settings back to normal room temperature when you’re 30-60 minutes away from home.
I have the following showing on my wall pad: 1. Thermostat isn’t showing on my wall pad. 2. Thermostat is grayed out on my wall pad. 3. Error message on my wall pad: Moderate How do I fix this?jonbutler2022-09-27T00:15:36-04:00
Currently no, but the SmartONE team is working to provide this feature in the near future. Not only will you be able to trigger scenes at a certain hour, but it will also be possible to use sunset and sunrise as a trigger.
Can the wall pad also control lighting or motorized blinds?jonbutler2022-09-27T00:11:30-04:00
Our wall pad and ONE! app is compatible with most Zigbee protocol devices. It’s recommended that you check with your property management team or with SmartONE Support ([email protected]) prior to purchasing.
Can the wall pad communicate with Google Home or other smart home devices?jonbutler2022-09-27T00:10:49-04:00
A call initiated from the lobby is immediately displayed on the wall pad but there is a slight delay in receiving that lobby call on your ONE! app. We’re working on an enhancement to reduce that delay.
Can you set the ring tone to ring for a longer period when someone buzzes to enter, so one has enough time to get to the SmartONE panel?jonbutler2022-09-27T00:08:23-04:00
When your smartphone rings, you’ll have the option to answer the call or hang up. If you choose to answer, then you will see the person calling from the lobby and you can communicate with them. A button to open the door will appear on your smartphone while you speak to your guest.
When we are in the unit and someone calls from the lobby, we usually use the wall pad to answer and open the lobby door. Both of our phones also ring and continue to ring after we have answered the wall pad and have opened the door.jonbutler2022-09-27T00:05:57-04:00
We’re working on an enhancement to our ONE! app for next year that will stop ringing on all paired phones once the wall pad or one of the paired phones answers the call.
When I call a suite from the lobby phone, the resident’s phone will ring via the ONE! app. If they try to open the door for me via their phone app, they are sometimes asked for a PIN #. What is the PIN?jonbutler2022-09-27T00:04:53-04:00
Some communities will have this feature available. The functionality to open the entrance door to the building with your smartphone will be available on your ONE! app. That button is located under Community and is called Access Control.
When I press the registration button to program my PIN/fob/fingerprint, the whole front panel lights up instead of just 1,2,4,7. How do I program my PIN/fob/fingerprint?jonbutler2022-09-27T00:03:06-04:00
Some communities will have this feature available. The button is in your ONE! app under My Home and is labeled Suite. If you have connectivity to our server through Wi-Fi or the wireless network, then you can click on the Suite button to open your door. It takes ~5 seconds before the door unlocks. The door will auto-lock within ~10 seconds if not opened.
Can I open my suite door by simply waving my phone in front of the door?jonbutler2022-09-27T00:01:24-04:00
You can open the door with a PIN code, a fob, or through the ONE! app (as long as the ONE! app is paired with your wall pad). You cannot open your door by waving your phone in front of the door lock. That functionality is not available at your community.
What are the error codes displayed on my DDL panel?jonbutler2022-09-27T00:00:36-04:00
Open your door and remove the DDL battery cover to access the registration button; this is located just below the batteries.
Press the registration button
Once the panel lights up, press 2 on the keypad
Apply your fob to area labeled Card
Note: Registering a new smart fob will wipe out all existing ones. If you require multiple smart fobs, they must be registered during the same session. For more info on how to do this, please see the link below.