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# SmartONE

The skyline is getting smarter

## Posts

- [The Future of Proptech](https://smart-one.ca/blog/the-future-of-proptech/) - The future of proptech is driven by real-time data, AI, sustainability, and interconnected solutions. SmartONE leads the way with smarter, seamless experiences.
- [Why Hardwired Networks are the Future of Smart Buildings](https://smart-one.ca/blog/why-hardwired-networks-are-the-future-of-smart-buildings/) - Discover why hardwired networks are the key to smarter, safer, and more secure buildings. Learn how SmartONE’s architecture outperforms WiFi-only solutions.
- [Investing in a win-win: How smart buildings attract residents and boost ROI](https://smart-one.ca/blog/investing-in-a-win-win-how-smart-buildings-attract-residents-and-boost-roi/) - BLOG | APRIL 16, 2025 Investing in a win-win: How smart buildings attract residents and boost ROISmart communities are thriving in North America. Not only did the proptech market see a profit of $16.2 B in the region in 2022, the industry has a growth projection rate of 15.7% by 2030. This type of market
- [Building better experiences: Why residents are choosing smart communities](https://smart-one.ca/blog/building-better-experiences-why-residents-are-choosing-smart-communities/) - BLOG | APRIL 10, 2025 Building better experiences: Why residents are choosing smart communitiesTraditional amenities can no longer keep up with resident’s needs. While renters and homeowners used to look for pools and gyms, they’re now expecting smart home tech in their buildings — and are willing to pay a premium for them. As the
- [How smart technology reduces staff and operational costs](https://smart-one.ca/blog/how-smart-technology-reduces-staff-operational-costs/) - Smart buildings shouldn’t cost you more. In fact, it can help you save money on some of your biggest expenses. Investing in smart technology can reduce your staff and operational costs.
- [Highlighting SmartONE’s top 5 features for a comfortable community experience](https://smart-one.ca/blog/highlighting-smartones-top-5-features-for-a-comfortable-community-experience/) - Innovation has always been at the heart of the SmartONE solution. From smart lighting to Scenes, we’ve always been at the forefront of the smart revolution.
- [Bringing smart home living to all generations](https://smart-one.ca/blog/bringing-smart-home-living-to-all-generations/) - BLOG | NOVEMBER 8, 2021 Bringing smart home living to all generationsWhen you think of smart home technology users, chances are your 75-year-old grandmother doesn’t come to mind. But she should. Smart home living should cater to everyone, regardless of age or tech preference. Here’s how SmartONE’s tech accommodates different generations, from Boomers to Gen
- [Manage packages with smart parcel lockers](https://smart-one.ca/blog/smart-parcel-lockers/) - The rise of parcel delivery and increasingly fast delivery times has proven a challenge for condos and rental buildings. Smart parcel lockers offer an ideal solution.
- [Understanding Data Privacy in Your Smart Community](https://smart-one.ca/blog/smart-community-data-privacy/) - Local and cloud-based networks each have data privacy pros and cons. But hybrid infrastructure is the best of both with exceptional reliability.
- [SmartONE announced as the company with the biggest jump in rankings at the Channel Innovation Awards](https://smart-one.ca/blog/smartone-announced-as-the-company-with-the-biggest-jump-in-rankings-at-the-channel-innovation-awards/) - PRESS RELEASE | MAY 10, 2022 SmartONE announced as the company with the biggest jump in rankings at the Channel Innovation AwardsChannel Daily News named SmartONE Solutions as one of their Top 100 Solution Providers of 2022 and the provider with the biggest increase in the rankings. The Channel Innovation Awards recognizes top Canadian performers
- [New Technology Partnership to Boost Revenue and Increase Mall Traffic](https://smart-one.ca/blog/new-technology-partnership-to-boost-revenue-and-increase-mall-traffic-2/) - Connecting residents with local retail has wide-ranging benefits for developers seeking to improve mall marketing and increase mall traffic.
- [Meta-analysis: Developers should tread carefully when using facial recognition software](https://smart-one.ca/blog/meta-analysis-developers-should-tread-carefully-when-using-facial-recognition-software/) - Meta-analysis: Developers should tread carefully when using facial recognition software. People are becoming more concerned with maintaining their privacy.
- [Canadian smart community pioneer SmartONE selected for Google Cloud Accelerator Canada program.](https://smart-one.ca/blog/canadian-smart-community-pioneer-smartone-selected-for-google-cloud-accelerator-canada-program/) - SmartONE Solutions is honoured to be one of only 11 companies chosen to take part in the second annual Google Cloud Accelerator Canada program.
- [Making smart tech an easy sell - tips for real estate sales teams](https://smart-one.ca/blog/making-smart-tech-an-easy-sell-tips-for-real-estate-sales-teams/) - As smart communities continue to grow, you'll need a strategy for selling new technology. Here are our top tips on how to sell your smart community.
- [SmartONE Technology to be Part of Welland Community](https://smart-one.ca/blog/smartone-technology-to-be-part-of-welland-community/) - PRESS RELEASE | NOVEMBER 29, 2021 SmartONE Technology to be Part of Welland CommunityResidents of a six-story, 129 unit building on Welland’s Niagara Street will experience smart community living in the coming years! Multiple teams for the project were on site November 15th to break ground for construction, laying out the foundations for the up-and-coming
- [Building Our Communities to Support Electric Vehicle Adoption](https://smart-one.ca/blog/building-our-communities-to-support-electric-vehicle-adoption/) - The future is electric. Multi-unit residential buildings can prepare for the widespread the adoption of electric vehicles with SmartONE and ChargeLab
- [Smart Communities, Smart Cities and IoT](https://smart-one.ca/blog/smart-communities-smart-cities-and-iot/) - Smart communities, smart cities, and IoT are areas of great opportunity and a place where North America lags much of the world in implementation.
- [Smart Communities at the Level of Home Automation](https://smart-one.ca/blog/smart-communities-at-the-level-of-home-automation/) - By using the SmartONE Wall Pad as a hub for home automation, the entire smart suite experience is accessible and customizable on a single platform.
- [Press Release - Vandyk Case Study](https://smart-one.ca/blog/press-release-vandyk-case-study/) - The Grand Central Mimico project, by Vandyk Properties in partnership with SmartONE Solutions, has been featured on a case study by Realcomm.
- [Press Release - SmartONE featured on Best Startup Canada](https://smart-one.ca/blog/press-release-smartone-featured-on-best-startup-canada/) - SmartONE has recently been featured on Best Startup Canada for two nominations! We’re happy to be recognized for our innovation, growth, and societal impact
- [Press Release - Real Estate with Howard Drukarsh Podcast](https://smart-one.ca/blog/press-release-real-estate-with-howard-drukarsh-podcast/) - SmartONE’s president, Ted Maulucci, was featured on Episode 35 of the podcast Real Estate with Howard Drukarsh to speak about new smart home technology.
- [Press Release - Aging in Place Conference](https://smart-one.ca/blog/press-release-aging-in-place-conference/) - Learn about the highlights discussed by our President, Ted Maulucci, at the 2021 Aging in Place Conference – written by Mark Venning.
- [Investor Protect](https://smart-one.ca/blog/investor-protect/) - Investor Protect offers landlords the most up-to-date information on their property, from smoke and flood detection to updates on HVAC service condition
- [How Smart Technologies are Preparing us for a Greener Future](https://smart-one.ca/blog/how-smart-technologies-are-preparing-us-for-a-greener-future/) - SmartONE Solutions and Kite Mobility \provide residents with reliable, convenient, and cost-effective shared electric vehicles in their smart community.
- [Helping those with disabilities live their best lives](https://smart-one.ca/blog/helping-those-with-disabilities-live-their-best-lives/) - SmartONE’s philosophy has always been inclusiveness for all. Here’s how our solution can make condo living accessible for residents with disabilities.
- [Hello, Wall Pad!](https://smart-one.ca/blog/hello-wall-pad/) - With the SmartONE touchscreen Wall Pad, your suite is always connected to your smart community. It provides a safe and secure living experience.
- [A Market-Driven PATH to Assistive Healthcare](https://smart-one.ca/blog/a-market-driven-path-to-assistive-healthcare/) - Assistive care technologies in the home help optimize healthcare spending, improve the quality of care, and take pressure off the healthcare system.
- [Measuring environmental ESG metrics using smart building tech](https://smart-one.ca/blog/measuring-environmental-esg-metrics-using-smart-building-tech/) - SmartONE will be able to measure energy, water, and transportation consumption for ESG reports. But the biggest benefits will be thanks to machine learning.
- [Like it or not, ESG in real estate is here to stay](https://smart-one.ca/blog/like-it-or-not-esg-in-real-estate-is-here-to-stay/) - It's time to start listening to the advice and implementing ESG. SmartONE is here to help support ESG initiatives and improve environmental performance.
- [Fewer balls to juggle - Reducing the stress on property managers](https://smart-one.ca/blog/fewer-balls-to-juggle-reducing-the-stress-on-property-managers/) - BLOG | JULY 18, 2022 Fewer balls to juggle – Reducing the stress on property managersBooking an amenity isn’t always an easy task. As a property manager, you have to speak to residents face to face, help them find an available time and input that time into the management calendar. As a resident, the process
- [Smart tech helps young families live stress-free](https://smart-one.ca/blog/smart-tech-helps-young-families-live-stress-free/) - BLOG | MARCH 22, 2022 Smart tech helps young families live stress-freeAs housing prices rise and availability decreases, more and more couples with young kids are opting for condo living. While the latest census data showed that only 8 percent of Canadians with children lived in condos, that data was from 2016. A lot has
- [SmartONE Featured in Leadership in Digital Enterprise Podcast](https://smart-one.ca/blog/smartone-featured-in-leadership-in-digital-enterprise-podcast/) - PRESS RELEASE | JANUARY 17, 2022 SmartONE Featured in Leadership in Digital Enterprise Podcast“Do as much good stuff as you can” – Ted Maulucci, 2021 A simple, yet profound statement that often gets overlooked in most organizations today. SmartONE President, Ted Maulucci, was recently featured on the podcast Leadership in Digital Enterprise, where he highlights
- [Integrated condo security can save lives (and money)](https://smart-one.ca/blog/integrated-condo-security-can-save-lives-and-money/) - BLOG | NOVEMBER 30, 2021 Integrated condo security can save lives (and money)Integrated condo security in apartment buildings is built from several layers, starting with suite-level and expanding out to building-level and then community-level security. (We’ve already covered community safety basics, you can read more on that here.) A lot can happen in life –
- [What is Proptech and How Does It Help Building Developers?](https://smart-one.ca/blog/what-is-proptech-and-how-does-it-help-developers/) - BLOG | NOVEMBER 23, 2021 What is Proptech (Property Technology) and How Does It Help Building Developers?What is proptech? How four overlapping new technologies (property technology, or ‘proptech’) can help building developers boost revenue. Categorizing more than 10,000 global proptech companies is a challenge not for the faint of heart. Numerous researchers and companies have
- [Creating a safe community with smart condo security](https://smart-one.ca/blog/creating-a-safe-community-with-smart-condo-security/) - BLOG | OCTOBER 12, 2021 Creating a safe community with smart condo securityThe logistical challenges of vertical living mean multi-family residence safety and condo security must be approached differently than low-density housing. Anonymity and crime in high rise buildingsCondo security can be broadly grouped into three categories: personal security, property security and safety during emergencies.
- [The Chronicles of Dumb Parking](https://smart-one.ca/blog/the-chronicles-of-dumb-parking/) - BLOG | AUGUST 31, 2021 The Chronicles of Dumb Parking“Half of being smart is knowing what you are dumb about.” – Solomon ShortIn becoming a proponent of the smart community, we’re forced to reckon with all the dumb ways that we currently live, so that we can all become smarter. Look no further than the
- [Why Innovation Matters](https://smart-one.ca/blog/why-innovation-matters/) - BLOG | MAY 14, 2021 Why Innovation Matters – 3 Guiding Principles for Creating Meaningful Innovation“Imagination is more important than knowledge” – Albert Einstein The SmartONE solution is powerful because we make space for imagination, forging a path to commercialization for solutions conceived by some of the brightest minds. It’s only by imagining a smarter
- [SmartONE Family Care](https://smart-one.ca/blog/smartone-family-care/) - BLOG | APRIL 30, 2021 SmartONE Family CareFamily is at the core of community. Staying connected to loved ones is important, whether your son or daughter is moving into their first condo, or your senior parent is trying to live alone with as much independence as possible. In a 2020 report, the Canadian Institute for

## Pages

- [Home](https://smart-one.ca/) - The skyline is getting smarterWe’re an award-winning Canadian technology company that transforms your building into a smart community. Together, we have the opportunity to create a smarter future for the communities we support. The skyline is getting smarterWe’re an award-winning Canadian technology company that transforms your building into a smart community. Together, we have the
- [Contact](https://smart-one.ca/contact/) - We look forward to connectingLet’s start a conversation. We’d love to hear from you. Let’s start a conversation. We’d love to hear from you.This form is for sales inquiries and new projects. If you’re an existing customer and need support, reach us at support@smart-one.ca. First Name *Last Name *Email Address *Phone NumberI am a *Builder/DeveloperIntegration
- [About](https://smart-one.ca/about/) - Building stuff that mattersCOMPANY BACKGROUND SmartONE’s journey began 15 years ago with a vision to disrupt the way communities are built.The SmartONE story is authored by the challenges we face which inspire meaningful innovation, and by developers who recognize the potential of our state-of-the-art solution. We have started a new chapter in which we are
- [Partenaires](https://smart-one.ca/partners/) - Ensemble, rendre l’horizon plus intelligentNOS PARTENARIATS L’économie moderne repose sur des partenariats où les entreprises collaborent pour que tout le monde y gagne.La plateforme SmartONE est conçue pour réunir de nombreux partenaires offrant des solutions novatrices pour répondre aux besoins uniques de nos communautés. Avec chaque partenariat, nous ajoutons une valeur essentielle pour les résidents
- [Partners](https://smart-one.ca/partners/) - Making the skyline smarter togetherOUR PARTNERSHIPS The modern economy is about partnerships where companies collaborate so that everyone wins.The SmartONE platform is designed to bring together multiple partners who provide innovative solutions to support the unique needs of our communites. With every partnership, we continue to add intrinsic value to residents and developers alike. Telecommunication
- [Conditions D’utilisation](https://smart-one.ca/terms-of-service/) - SmartONE Solutions Inc. Conditions D’utilisation De SmartONECONDITIONS D’UTILISATION DE SmartONE Nos conditions d’utilisation ont été mises à jour pour la Dernière mise à jour : 28 mai 2024 1. Introduction; Définitions; Acceptation des conditions1.1 Introduction : SmartOne Solutions Inc. (« SmartOne ») fournit la Solution SmartOne qui permet aux résidents d’une communauté desservie par SmartOne
- [Solution](https://smart-one.ca/solution/) - Pousser la maison intelligente à l’étape supérieureCE QUE NOUS FAISONS Notre solution procure la simplicité, la fiabilité et la sécurité qui élèvent l’expérience de la vie communautaire.Les résidents d’une communauté intelligente ont non seulement le confort d’une connexion à la maison, mais aussi la simplicité qui s’étend au monde autour d’eux. Nous créons des milieux
- [Solution](https://smart-one.ca/solution/) - Taking the smart home one step furtherWHAT WE DO Our solution provides convenience, safety, and security to elevate the community living experience.A smart community is a place where residents not only have connected convenience at home, but also simplicity that extends to the world around them. We create living environments where building managers and residents
- [Politique de confidentialité](https://smart-one.ca/fr/politique-de-confidentialite/) - Politique de confidentialité de SmartONE Solutions Inc.PRIVACY POLICY SmartONE Solutions Inc. (« SmartONE », « SmartOne », « nous », « notre », « nos ») respecte votre vie privée et s’engage à la protéger en se conformant à la présente politique de confidentialité (la « Politique de confidentialité »).La présente politique de confidentialité entre en vigueur
- [Privacy Policy](https://smart-one.ca/privacy-policy/) - SmartONE Privacy PolicyPRIVACY POLICY SmartOne Solutions Inc. (“SmartONE”, “SmartOne”, “we”, “our”, “us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (the “Privacy Policy”).This Privacy Policy is effective May 1, 2022 and governs our practices to the collection, use and disclosure of Personal Information (as defined below) that
- [Terms of Service](https://smart-one.ca/terms-of-service/) - SmartONE Solutions Inc. Terms of ServiceTERMS OF SERVICE Our Terms of Service were last updated on May 28, 20241. Introduction; Definitions; Acceptance of Terms1.1 Introduction: SmartOne Solutions Inc. (“SmartOne”) provides the SmartOne Solution which enables residents in a SmartOne powered community to interface and interact with their suite and building amenities (the “Services”). These Terms
- [User Manuals](https://smart-one.ca/usermanuals/) - Get started with SmartONEGetting Started GuideUser ManualWELCOME WELCOME Welcome to your new community! Let us help you make the most out of your smart living experience. 01Download app 02Register your app 03Get user manual We’d like to ensure you have the right resources to get started. Welcome to your new community! Let us help you
- [Blog](https://smart-one.ca/blog/) - Access the latest smart building insights and trends from industry experts. Explore our blog to learn about smart communities and smart building technology.
- [À propos](https://smart-one.ca/about/) - Construire ce qui comptePROFIL DE L’ENTREPRISE Le parcours de SmartONE a débuté il y a de cela 15 ans avec la vision de bousculer la façon dont les communautés sont construites.L’histoire de SmartONE repose sur les défis auxquels nous faisons face, nous inspirant des innovations pertinentes, et par les promoteurs reconnaissant le potentiel de notre
- [Pour nous joindre](https://smart-one.ca/contact/) - Nous serions ravis de communiquer avec vousCONTACT Commençons une conversation. Nous serions ravis d’écouter ce que vous avez à dire.Commençons une conversation. Nous serions ravis d’écouter ce que vous avez à dire.Commençons une conversation. Nous serions ravis d’écouter ce que vous avez à dire.Prénom *Nom de famille *Nom de votre entreprise *Adresse courriel *SujetType de
- [Support](https://smart-one.ca/test/support/) - SmartONE Support Search for: Search for: Quick LinksGETTING STARTED GUIDE USER MANUAL DOWNLOAD THE APP What Would You Like Support With? WALL PADWALL PADDIGITAL DOOR LOCKDIGITAL DOOR LOCKONE APPONE! APPLOBBY PHONELOBBY PHONE WALL PAD DIGITAL DOOR LOCK LOBBY PHONE ONE! APP WELCOME Video TutorialsFrequently Asked QuestionsAllDigital Door LockHVACLight SwitchesLobby PhoneParkingSupport FAQsTutorialsUser ManualWall PadI’m in a
- [User Manuals](https://smart-one.ca/usermanuals/) - Démarrez avec SmartONEGuide de démarrageManuel de l’utilisateurBIENVENUE BIENVENUE Bienvenue au sein de votre nouvelle communauté !Permettez-nous de vous faire profiter pleinement d’une expérience de vie plus intelligente. 01Téléchargez l’application 02Enregistrez votre application 03Téléchargez le manuel de l’utilisateur Nous tenons à ce que vous disposiez desbonnes ressources pour vous lancer. Bienvenue au sein de votre nouvelle
- [test](https://smart-one.ca/test/)
- [Home](https://smart-one.ca/) - L’horizon devient plus intelligentNous sommes une entreprise de technologie canadienne primée qui transforme votre bâtiment en communauté intelligente. Ensemble, nous avons l’occasion de bâtir un meilleur avenir pour les communautés que nous soutenons. L’horizon devient plus intelligentNous sommes une entreprise de technologie canadienne primée qui transforme votre bâtiment en communauté intelligente. Ensemble, nous avons l’occasion
- [Expérience](https://smart-one.ca/experience/) - Une expérience transcendanteEXPÉRIENCE L’expérience SmartOne va bien au-delà de notre équipement et de notre logicielGrâce à nos partenaires uniques, nous soutenons les besoins de vos communautés, comme nul autre ne sait le faire. Chaque intégration contribue à rendre votre communauté plus distincte, tout en conservant la fiabilité, la souplesse et la connectivité qui enrichissent le
- [Blog](https://smart-one.ca/blog/) - Nouvelles, blogues, mises à jour et plusPublications récentes[frontpage_news widget="1700" name="Featured Title"][frontpage_news widget="1708" name="Secondary Titles"]Toutes les publications[frontpage_news widget="1710" name="All Posts"]Latest Posts The Future of ProptechGoDaddy Management2025-07-08T10:37:23-04:00June 16th, 2025|Blog| Why Hardwired Networks are the Future of Smart BuildingsGoDaddy Management2025-06-03T10:17:00-04:00June 2nd, 2025|Blog| Investing in a win-win: How smart buildings attract residents and boost ROIGoDaddy Management2025-04-16T16:43:58-04:00April 16th, 2025|Blog| Building better
- [Experience](https://smart-one.ca/experience/) - An experience that goes beyondEXPERIENCE The SmartONE experience goes beyond our hardware and softwareThrough our unique partnerships, we support the needs of your communities unlike any other. With every integration, your community becomes even more distinct, while keeping intact the reliability, flexibility, and connectivity that enriches the way your residents live. Investor ExperienceCondominiums are increasingly
- [Brochure](https://smart-one.ca/solution/brochure/)

## FAQs

- [I’m in a community with Locomobi on site - how do I book visitor parking?](https://smart-one.ca/blog/faq-items/im-in-a-community-with-locomobi-on-site-how-do-i-book-visitor-parking/) - Visitors are added by the resident through the ONE! App. After the visitor’s information is added, the visitor will get a text message similar to this:
- [I know it’s recommended to keep my unit fan on auto, but should it be adjusted to low or off while on vacation or away for extended periods?](https://smart-one.ca/blog/faq-items/i-know-its-recommended-to-keep-my-unit-fan-on-auto-but-should-it-be-adjusted-to-low-or-off-while-on-vacation-or-away-for-extended-periods/) - It’s always recommended to leave the thermostat on auto. While on vacation, it’s best to keep the in-suite temperature between 5-7 degrees below normal in the winter seasons, and 5-7 degrees higher than normal in the summer seasons. Your primary concern would be to save on energy costs while being away from home for long
- [I have the following showing on my wall pad:  1. Thermostat isn’t showing on my wall pad.   2. Thermostat is grayed out on my wall pad.  3. Error message on my wall pad: Moderate  How do I fix this?](https://smart-one.ca/blog/faq-items/i-have-the-following-showing-on-my-wall-pad-1-thermostat-isnt-showing-on-my-wall-pad-2-thermostat-is-grayed-out-on-my-wall-pad-3-error-message-on-my-wall-pad-moderate-how-do-i-fix/) - Step 1: Ensure the Fan Coil Unit (FCU) is turned on. If you have more than one FCU, check them all. Step 2: Ensure that in the fuse panel, the FCU breaker(s) are turned on Step 3: On the wall pad: Click on Apps Click on Settings Click on User Configuration Click on Refresh Devices
- [Can you provide a list of approved smart switches that we can purchase?](https://smart-one.ca/blog/faq-items/can-you-provide-a-list-of-approved-smart-switches-that-we-can-purchase/) - Manufacturer: Leviton Model Number: DL15S-1BZ Description: Control your light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DL6HD-1BZ Description: Control your dimmable light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DG15S-1BW Description:
- [Can scenes be set to go off at a certain time, such as setting a ‘Morning’ scene for 7am?](https://smart-one.ca/blog/faq-items/can-scenes-be-set-to-go-off-at-a-certain-time-such-as-setting-a-morning-scene-for-7am/) - Currently no, but the SmartONE team is working to provide this feature in the near future. Not only will you be able to trigger scenes at a certain hour, but it will also be possible to use sunset and sunrise as a trigger.
- [Can the wall pad also control lighting or motorized blinds?](https://smart-one.ca/blog/faq-items/can-the-wall-pad-also-control-lighting-or-motorized-blinds/) - Our wall pad and ONE! app is compatible with most Zigbee protocol devices. It’s recommended that you check with your property management team or with SmartONE Support (support@smart-one.ca) prior to purchasing.
- [Can the wall pad communicate with Google Home or other smart home devices?](https://smart-one.ca/blog/faq-items/can-the-wall-pad-communicate-with-google-home-or-other-smart-home-devices/) - We currently don’t connect to any smart home devices but planning to integrate Alexa with our SmartONE wall pad in the near future.
- [Why is my wall pad limiting my temperature controls?](https://smart-one.ca/blog/faq-items/why-is-my-wall-pad-limiting-my-temperature-controls/) - Temperature limits are set by the property management in each community.
- [Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.](https://smart-one.ca/blog/faq-items/lobby-calls-come-in-and-im-able-to-answer-on-the-wall-pad-but-as-soon-as-i-click-on-open-door-the-wall-pad-restarts-the-lobby-door-doesnt-open/) - Restart your wall pad. The power switch is located at the bottom right of your wall pad. Turn off your wall pad and leave it off for approximately 5 seconds before turning it back on.
- [When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.](https://smart-one.ca/blog/faq-items/when-someone-calls-from-the-lobby-phone-i-sometimes-dont-see-the-person-on-my-phone-or-there-is-a-long-delay-before-i-see-the-person/) - A call initiated from the lobby is immediately displayed on the wall pad but there is a slight delay in receiving that lobby call on your ONE! app. We’re working on an enhancement to reduce that delay.
- [Can you set the ring tone to ring for a longer period when someone buzzes to enter, so one has enough time to get to the SmartONE panel?](https://smart-one.ca/blog/faq-items/can-you-set-the-ring-tone-to-ring-for-a-longer-period-when-someone-buzzes-to-enter-so-one-has-enough-time-to-get-to-the-smartone-panel/) - The length of the ring tone is set by default for each community and cannot be changed.
- [If no one is in the unit and no one answers the wall pad, both our phones will ring via the ONE! app. How do we open the door for the person in the lobby?](https://smart-one.ca/blog/faq-items/if-no-one-is-in-the-unit-and-no-one-answers-the-wall-pad-both-our-phones-will-ring-via-the-one-app-how-do-we-open-the-door-for-the-person-in-the-lobby/) - When your smartphone rings, you’ll have the option to answer the call or hang up. If you choose to answer, then you will see the person calling from the lobby and you can communicate with them. A button to open the door will appear on your smartphone while you speak to your guest.
- [When we are in the unit and someone calls from the lobby, we usually use the wall pad to answer and open the lobby door. Both of our phones also ring and continue to ring after we have answered the wall pad and have opened the door.](https://smart-one.ca/blog/faq-items/when-we-are-in-the-unit-and-someone-calls-from-the-lobby-we-usually-use-the-wall-pad-to-answer-and-open-the-lobby-door-both-of-our-phones-also-ring-and-continue-to-ring-after-we-have-answered-the-wa/) - We’re working on an enhancement to our ONE! app for next year that will stop ringing on all paired phones once the wall pad or one of the paired phones answers the call.
- [When I call a suite from the lobby phone, the resident’s phone will ring via the ONE! app. If they try to open the door for me via their phone app, they are sometimes asked for a PIN #. What is the PIN?](https://smart-one.ca/blog/faq-items/when-i-call-a-suite-from-the-lobby-phone-the-residents-phone-will-ring-via-the-one-app-if-they-try-to-open-the-door-for-me-via-their-phone-app-they-are-sometimes-asked-for-a-pin-what-i/) - For security purposes, the wall pad password is sometimes required to be entered on your phone to use certain functions - opening the door is one of them.
- [Can I open my lobby door remotely?](https://smart-one.ca/blog/faq-items/can-i-open-my-lobby-door-remotely/) - Some communities will have this feature available. The functionality to open the entrance door to the building with your smartphone will be available on your ONE! app. That button is located under Community and is called Access Control.
- [When I press the registration button to program my PIN/fob/fingerprint, the whole front panel lights up instead of just 1,2,4,7. How do I program my PIN/fob/fingerprint?](https://smart-one.ca/blog/faq-items/when-i-press-the-registration-button-to-program-my-pin-fob-fingerprint-the-whole-front-panel-lights-up-instead-of-just-1247-how-do-i-program-my-pin-fob-fingerprint/) - Step outside of your suite and lock your door by swiping down on the keypad: Enter your PIN code (do not press * at the end) Press # (instead of *) once Press # (instead of *) once more Press 8 This will restore your ability to program PIN/fob/fingerprint.
- [Can I open my suite door remotely?](https://smart-one.ca/blog/faq-items/can-i-open-my-suite-door-remotely/) - Some communities will have this feature available. The button is in your ONE! app under My Home and is labeled Suite. If you have connectivity to our server through Wi-Fi or the wireless network, then you can click on the Suite button to open your door. It takes ~5 seconds before the door unlocks. The
- [Can I open my suite door by simply waving my phone in front of the door?](https://smart-one.ca/blog/faq-items/can-i-open-my-suite-door-by-simply-waving-my-phone-in-front-of-the-door/) - You can open the door with a PIN code, a fob, or through the ONE! app (as long as the ONE! app is paired with your wall pad). You cannot open your door by waving your phone in front of the door lock. That functionality is not available at your community.
- [What are the error codes displayed on my DDL panel?](https://smart-one.ca/blog/faq-items/what-are-the-error-codes-displayed-on-my-ddl-panel/) - Below are the numbered error codes that will flicker on your door lock keypad with their corresponding issue: If there were 5 or more incorrect PIN codes or fob attempts, the smart lock alarm will sound and be disabled for 1 minute. PIN number/smart fob registration failed. Maximum quantity of PIN codes has been stored.
- [I lost my fob - how can I delete it from my DDL?](https://smart-one.ca/blog/faq-items/i-lost-my-fob-how-can-i-delete-it-from-my-ddl/) - Open your door and remove the battery cover to access the registration button; this is located just below the batteries. Push the registration button until you hear a beep. The keypad will illuminate. Push the number 7 to delete all smart fobs Press and hold # button for 5 seconds to delete all registered smart
- [How do I register my fob with my DDL?](https://smart-one.ca/blog/faq-items/how-do-i-register-my-fob-with-my-ddl/) - Open your door and remove the DDL battery cover to access the registration button; this is located just below the batteries. Press the registration button Once the panel lights up, press 2 on the keypad Apply your fob to area labeled Card Note: Registering a new smart fob will wipe out all existing ones. If
- [How do I change my PIN code on my DDL?](https://smart-one.ca/blog/faq-items/how-do-i-change-my-pin-code-on-my-ddl/) - Open your door and remove the DDL battery cover to access the registration button; this is located just below the batteries. Press the registration button Once the panel lights up, press 1 on the keypad Enter your 4-digit code Press * to confirm your code Press the registration button again to conclude the session Note:
- [My wall pad and DDL are not communicating. What do I pair them again?](https://smart-one.ca/blog/faq-items/my-wall-pad-and-ddl-are-not-communicating-what-do-i-pair-them-again/) - On the wall pad Click on Apps Click on Control Click on the pencil sign Remove DOORLOCK01 (if it’s there) by clicking on the red button Press YES to confirm deletion of the item Exit back to the home screen On the DDL Open your door and remove the DDL battery cover to access the
- [Do I receive a notification when the door lock batteries are almost dead and need to be replaced?](https://smart-one.ca/blog/faq-items/do-i-receive-a-notification-when-the-door-lock-batteries-are-almost-dead-and-need-to-be-replaced/) - Currently, the DDL will display the low battery signal on the device screen and an audible low battery alert.
- [Can the property manager’s Master FOB work on my door lock?](https://smart-one.ca/blog/faq-items/can-the-property-managers-master-fob-work-on-my-door-lock/) - Yes. We configure and provide a set amount of master fobs for the property management team to ensure access into your suite in case of an emergency.
- [Does the door lock automatically lock when I leave my suite?](https://smart-one.ca/blog/faq-items/does-the-door-lock-automatically-lock-when-i-leave-my-suite/) - No, the door lock can only be manually locked. When you leave your suite, swipe down on the keypad to lock your door. Otherwise, the door will remain unlocked.
- [Are there any tutorials available on how to use SmartONE technology?](https://smart-one.ca/blog/faq-items/are-there-any-tutorials-available-on-how-to-use-smartone-technology/) - This link includes tutorials on how to use the SmartONE door lock (DDL), wall pad, and ONE! app https://www.youtube.com/channel/UCQTcrhyha44TI6lR7kcnfFw/playlists
- [Where can I find user manuals for SmartONE products?](https://smart-one.ca/blog/faq-items/where-can-i-find-user-manuals-for-smartone-products/) - SmartONE Solutions User Manuals: https://smart-one.ca/usermanuals/

## Fusion Elements

- [Mobile Contact Container](https://smart-one.ca/blog/fusion_element/mobile-contact-container/) - Request DemoSee how we can make the skyline smarter together. CONTACT USStay ConnectedLearn about our latest news and innovations. SUBSCRIBE Success! Thanks for connecting with us.×There was a problem with your request. Please try again later.×
- [Contact Container 2](https://smart-one.ca/blog/fusion_element/contact-container-2/) - Request DemoSee how we can make the skyline smarter together. CONTACT US
- [Global French Contact Container](https://smart-one.ca/fr/blog/fusion_element/global-french-contact-container/) - DémonstrationVoir comment ensemble nous pouvons rendre l’horizon plus intelligent. CONTACT USRester connectéPour connaître nos dernières nouvelles et en apprendre davantage sur nos innovations S’ABONNERSuccess! Thanks for connecting with us.×There was a problem with your request. Please try again later.×
- [Video Code Block](https://smart-one.ca/blog/fusion_element/video-code-block/)
- [Contact Container French](https://smart-one.ca/fr/blog/fusion_element/contact-container-french/)
- [Contact Container 1](https://smart-one.ca/blog/fusion_element/contact-container-1/)
- [Contact Container 1](https://smart-one.ca/blog/fusion_element/contact-container-1/) - GET IN TOUCH
- [Mobile Contact Background Container (above)](https://smart-one.ca/blog/fusion_element/mobile-contact-background-container-above/)
- [Horizontal Header](https://smart-one.ca/blog/fusion_element/horizontal-header/)
- [Blog](https://smart-one.ca/blog/fusion_element/blog/)
- [Some of our Clients Banner](https://smart-one.ca/blog/fusion_element/some-of-our-clients-banner/)
- [Header Container](https://smart-one.ca/blog/fusion_element/header-container/)
- [NEW VERTICAL TEXT COLUMN](https://smart-one.ca/blog/fusion_element/new-vertical-text-column/)
- [Accordion Learn More Button](https://smart-one.ca/blog/fusion_element/accordion-learn-more-button/)
- [Partners](https://smart-one.ca/blog/fusion_element/partners/)
- [Title Header](https://smart-one.ca/blog/fusion_element/title-header/)
- [Bullets - Black](https://smart-one.ca/blog/fusion_element/bullets-black/)
- [Large Text Container](https://smart-one.ca/blog/fusion_element/large-text-container/)
- [Contact](https://smart-one.ca/blog/fusion_element/contact/)
- [Title Container](https://smart-one.ca/blog/fusion_element/title-containter/) - The skyline is getting smarterWe’re an award-winning Canadian technology company that transforms your building into a smart community. Together, we have the opportunity to create a smarter future for the communities we support.
- [Rotate Header](https://smart-one.ca/blog/fusion_element/rotate-header/)
- [Testimonials](https://smart-one.ca/blog/fusion_element/testimonials/)
- [Vertical Template](https://smart-one.ca/blog/fusion_element/vertical-template/)
- [Social Links](https://smart-one.ca/blog/fusion_element/social-links/)
- [Separator](https://smart-one.ca/blog/fusion_element/separator/)
- [Full Title](https://smart-one.ca/blog/fusion_element/full-title/)
- [Green Background](https://smart-one.ca/blog/fusion_element/green-background/)
- [Blog h3](https://smart-one.ca/blog/fusion_element/blog-h3/)
- [blog h2](https://smart-one.ca/blog/fusion_element/blog-h2/)

## Categories

- [Blog](https://smart-one.ca/blog/category/blog/)
- [Press Release](https://smart-one.ca/blog/category/press-release/)

## FAQ Categories

- [Support FAQs](https://smart-one.ca/faq_category/support-faqs/)
- [User Manual](https://smart-one.ca/faq_category/user-manual/)
- [Tutorials](https://smart-one.ca/faq_category/tutorials/)
- [Digital Door Lock](https://smart-one.ca/faq_category/digital-door-lock/)
- [Lobby Phone](https://smart-one.ca/faq_category/lobby-phone/)
- [Wall Pad](https://smart-one.ca/faq_category/wall-pad/)
- [Light Switches](https://smart-one.ca/faq_category/light-switches/)
- [HVAC](https://smart-one.ca/faq_category/hvac/)
- [Parking](https://smart-one.ca/faq_category/parking/)