I know it’s recommended to keep my unit fan on auto, but should it be adjusted to low or off while on vacation or away for extended periods?

2022-09-27T00:16:02-04:00

It’s always recommended to leave the thermostat on auto. While on vacation, it’s best to keep the in-suite temperature between 5-7 degrees below normal in the winter seasons, and 5-7 degrees higher than normal in the summer seasons. Your primary concern would be to save on energy costs while being away from home for long [...]

I know it’s recommended to keep my unit fan on auto, but should it be adjusted to low or off while on vacation or away for extended periods?2022-09-27T00:16:02-04:00

I have the following showing on my wall pad: 1. Thermostat isn’t showing on my wall pad. 2. Thermostat is grayed out on my wall pad. 3. Error message on my wall pad: Moderate How do I fix this?

2022-09-27T00:15:36-04:00

Step 1: Ensure the Fan Coil Unit (FCU) is turned on. If you have more than one FCU, check them all. Step 2: Ensure that in the fuse panel, the FCU breaker(s) are turned on Step 3: On the wall pad: Click on Apps Click on Settings Click on User Configuration Click on Refresh Devices [...]

I have the following showing on my wall pad: 1. Thermostat isn’t showing on my wall pad. 2. Thermostat is grayed out on my wall pad. 3. Error message on my wall pad: Moderate How do I fix this?2022-09-27T00:15:36-04:00

Can you provide a list of approved smart switches that we can purchase?

2022-09-27T00:14:00-04:00

Manufacturer: Leviton Model Number: DL15S-1BZ Description: Control your light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DL6HD-1BZ Description: Control your dimmable light remotely from your Wall Pad and mobile App. 2-3/4" electrical box required. Datasheet: Click Here Manufacturer: Leviton Model Number: DG15S-1BW Description: [...]

Can you provide a list of approved smart switches that we can purchase?2022-09-27T00:14:00-04:00

Can the wall pad also control lighting or motorized blinds?

2022-09-27T00:11:30-04:00

Our wall pad and ONE! app is compatible with most Zigbee protocol devices. It’s recommended that you check with your property management team or with SmartONE Support (support@smart-one.ca) prior to purchasing.

Can the wall pad also control lighting or motorized blinds?2022-09-27T00:11:30-04:00

Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.

2022-09-27T00:09:51-04:00

Restart your wall pad. The power switch is located at the bottom right of your wall pad. Turn off your wall pad and leave it off for approximately 5 seconds before turning it back on.

Lobby calls come in and I’m able to answer on the wall pad, but as soon as I click on “open door”, the wall pad restarts. The lobby door doesn’t open.2022-09-27T00:09:51-04:00

When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.

2022-09-27T00:09:14-04:00

A call initiated from the lobby is immediately displayed on the wall pad but there is a slight delay in receiving that lobby call on your ONE! app. We’re working on an enhancement to reduce that delay.

When someone calls from the lobby phone, I sometimes don’t see the person on my phone or there is a long delay before I see the person.2022-09-27T00:09:14-04:00
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