When I press the registration button to program my PIN/fob/fingerprint, the whole front panel lights up instead of just 1,2,4,7. How do I program my PIN/fob/fingerprint?

2022-09-27T00:03:06-04:00

Step outside of your suite and lock your door by swiping down on the keypad: Enter your PIN code (do not press * at the end) Press # (instead of *) once Press # (instead of *) once more Press 8 This will restore your ability to program PIN/fob/fingerprint.

When I press the registration button to program my PIN/fob/fingerprint, the whole front panel lights up instead of just 1,2,4,7. How do I program my PIN/fob/fingerprint?2022-09-27T00:03:06-04:00

Can I open my suite door remotely?

2022-09-27T00:02:05-04:00

Some communities will have this feature available. The button is in your ONE! app under My Home and is labeled Suite. If you have connectivity to our server through Wi-Fi or the wireless network, then you can click on the Suite button to open your door. It takes ~5 seconds before the door unlocks. The [...]

Can I open my suite door remotely?2022-09-27T00:02:05-04:00

Can I open my suite door by simply waving my phone in front of the door?

2022-09-27T00:01:24-04:00

You can open the door with a PIN code, a fob, or through the ONE! app (as long as the ONE! app is paired with your wall pad). You cannot open your door by waving your phone in front of the door lock. That functionality is not available at your community.

Can I open my suite door by simply waving my phone in front of the door?2022-09-27T00:01:24-04:00

What are the error codes displayed on my DDL panel?

2022-09-27T00:00:36-04:00

Below are the numbered error codes that will flicker on your door lock keypad with their corresponding issue: If there were 5 or more incorrect PIN codes or fob attempts, the smart lock alarm will sound and be disabled for 1 minute. PIN number/smart fob registration failed. Maximum quantity of PIN codes has been stored. [...]

What are the error codes displayed on my DDL panel?2022-09-27T00:00:36-04:00

I lost my fob – how can I delete it from my DDL?

2022-09-26T23:58:56-04:00

Open your door and remove the battery cover to access the registration button; this is located just below the batteries. Push the registration button until you hear a beep. The keypad will illuminate. Push the number 7 to delete all smart fobs Press and hold # button for 5 seconds to delete all registered smart [...]

I lost my fob – how can I delete it from my DDL?2022-09-26T23:58:56-04:00

How do I register my fob with my DDL?

2022-09-26T23:57:42-04:00

Open your door and remove the DDL battery cover to access the registration button; this is located just below the batteries. Press the registration button Once the panel lights up, press 2 on the keypad Apply your fob to area labeled Card Note: Registering a new smart fob will wipe out all existing ones. [...]

How do I register my fob with my DDL?2022-09-26T23:57:42-04:00

How do I change my PIN code on my DDL?

2022-09-26T23:55:57-04:00

Open your door and remove the DDL battery cover to access the registration button; this is located just below the batteries. Press the registration button Once the panel lights up, press 1 on the keypad Enter your 4-digit code Press * to confirm your code Press the registration button again to conclude the session [...]

How do I change my PIN code on my DDL?2022-09-26T23:55:57-04:00

My wall pad and DDL are not communicating. What do I pair them again?

2022-09-26T23:53:39-04:00

On the wall pad Click on Apps Click on Control Click on the pencil sign Remove DOORLOCK01 (if it’s there) by clicking on the red button Press YES to confirm deletion of the item Exit back to the home screen On the DDL Open your door and remove the DDL battery cover to access [...]

My wall pad and DDL are not communicating. What do I pair them again?2022-09-26T23:53:39-04:00
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